Manager of Financial Counseling

Chicago, IL
Full Time
Mid Level
JOB SUMMARY
The Manager of Financial Counselling is a position with responsibility for expanding on and implementing leading practice financial counselling protocols in the organization. This position is responsible for the growth, training, development, maintenance of performance of financial counselling staff and management. This position also oversees outsourced services related to financial counselling, including vendor management for charity care.
TYPICAL DUTIES
  • Collaborates with the Department Leadership in developing the overall strategy for the standardization of financial counselling services across Cook County Health (CCH).
  • Provides direction to financial counselling supervisors and staff.
  • Ensures that financial counselling processes and services are continuously monitored for quality and efficiency. Engages in process and quality improvement activities.
  • Enhance and maintain own professional growth and development through participation in relevant educational programs, literature, in-service meetings, workshops and seminars.
  • Provides information and input on the implication of policies and procedures being formulated and recommends specific action.
  • Approves policies, procedures and budgets.
  • Understands/interprets compliance regulations, standards and directives regarding governmental / regulatory agencies and/or third-party payers and how these regulations affect patient access.
  • Actively participates in department and hospital committees, as well as in special projects.
  • Engages in daily contact with financial counselling supervisors, weekly contact with all financial counselling staff, external eligibility agencies,
  • Works to achieve 100% financial screening for all uninsured scheduled inpatients and high dollar outpatients. Standardized processes for financial screening across the organization, including admissions, outpatient ambulatory areas, clinics and ED for all facilities. Improved collection of copays and deductibles for all scheduled admissions and high dollar outpatient areas.
  • Adheres to all CCH and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.
  • Adheres to and supports the mission, vision, values, goals and objectives of CCH.
  • Completes annual educational requirements.
  • Maintains and complies with regulatory requirements.
  • Participates in hiring process, including interviewing for Financial Counselling department.
  • Performs other duties as assigned
MINIMUM QUALIFICATIONS
  • High school diploma or equivalent with six (6) years of experience within patient access or      patient accounting OR 
  • Bachelor’s degree from an accredited college or university with three (3) years of experience within patient access or patient accounting
  • Three (3) years of supervisory experience
PREFERRED QUALIFICATIONS
  • Membership with the Healthcare Financial Management Association
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
  • Knowledge of the following software programs: Windows based software including Word,
  • PowerPoint, and Excel
  • Understanding of Federal, State, Local, and Agency healthcare laws, standards and financial Regulations
  • Strong interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
  • Demonstrates sensitivity and respect in working with patients
  • Written and verbal communication, ability to prepare reports and make presentations
  • Analytical skills, problem solving skills
  • Conflict management skills
  • Strong decision-making skills and ability to use professional judgment
  • Attention to detail
  • Work to deadlines
  • Strong project management skills
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